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Refund & Return Policy

1. Overview

Swiss Ministry appreciates your support and your interest in our faith-based merchandise and ministry activities.

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This policy explains the conditions for returning or exchanging T-shirts purchased through our website and requesting refunds for donations made to support our ministry.

2. T-Shirt Returns and Exchanges

We want you to receive the products you ordered in satisfactory condition.

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You may request a return or exchange if:

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  • You receive a damaged or defective T-shirt.

  • You receive an incorrect product, size, colour, or design compared with your order.

  • The product has a manufacturing defect.
     

Please contact us within 14 days of delivery to report an issue. Items should remain unused, unwashed, and unaltered. Please include your order number and clear photographs of the issue.

For a change of mind or an incorrectly selected size, returns or exchanges will be considered subject to our approval and applicable law.

Personalised or customised items may not be eligible for return unless defective, incorrect, or otherwise covered by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. How to Request a Return

To request a return or exchange:

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  1. Contact Swiss Ministry using the contact details or contact form on our website.

  2. Provide your order number and explain the reason for your request.

  3. Attach photographs if the product is damaged, defective, or incorrect.

  4. Wait for our instructions before sending the product back.
     

We will review your request and communicate the available resolution.

4. Refunds for T-Shirt Purchases

If your return is approved, the resolution may be a replacement, exchange, or refund, depending on the circumstances and applicable law.

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Approved refunds will generally be issued to the original payment method. The time taken for the funds to appear in your account may depend on the payment provider or bank.

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Any refund of shipping charges will be handled in accordance with the circumstances and applicable law.

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If an order is cancelled before dispatch, a refund may be available, subject to the order's processing status and applicable law. Orders that have already been dispatched may need to follow the return process.

5. Return Shipping Costs

If a T-shirt arrives damaged, defective, or incorrect, please contact us before arranging a return. We will advise you on the appropriate process.

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For other approved returns, the customer may be responsible for return shipping costs unless Swiss Ministry agrees otherwise or applicable law requires otherwise.

6. Donation Refund Policy

Donations made to Swiss Ministry are voluntary contributions intended to support its ministry, activities, and mission. Once a donation has been successfully processed, it is generally considered final and non-refundable.

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However, we may review requests involving exceptional circumstances, including:

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  • Duplicate donations caused by a payment or technical error.

  • An incorrect donation amount reported promptly.

  • A verified payment-processing error.

  • An unauthorised transaction, subject to verification and the applicable payment provider's procedures.
     

To request a review, please contact us with the transaction reference, donation date, amount, and a brief explanation. Please do not send full card numbers, passwords, or other sensitive payment credentials.

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Any approved refund will be handled through the original payment method where possible and subject to applicable law, payment-provider rules, and any relevant donation or tax requirements.

7. Missing or Delayed Refunds

If you have been notified that a refund has been approved but have not received it, please check with your bank or payment provider first. If the refund remains outstanding, contact Swiss Ministry with your order or transaction reference so we can review the matter.

8. Policy Exceptions and Legal Rights

Swiss Ministry reserves the right to assess return, exchange, and refund requests based on the circumstances of each case.

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This policy does not exclude or restrict any rights or remedies available under applicable consumer protection or other laws.

9. Changes to This Policy

We may update this policy to reflect changes to our merchandise, donation process, website, or legal obligations. The latest version will be published on this page with its effective date.

10. Contact Us

For questions about T-shirt orders, returns, exchanges, or donations, please contact Swiss Ministry through the contact details or contact form available at:

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Website: https://www.swissministry.com/

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Please use “Refund, Return or Donation Enquiry” as the subject of your message and include the relevant order or transaction reference.

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Thank you for supporting Swiss Ministry and its mission

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